ZYM Support
ZYM is a social fitness app with two AI coaches, friend feeds, group chats, and Apple Health step tracking. If something is not working, this page lists the fastest ways to reach us and the most common questions we hear from new users.
The best way to reach the ZYM team is email: admin@zym8.com. We read every message and reply within two business days. To help us help you, please include:
Tap “Forgot password?” on the login screen to receive a reset link. If the email never arrives, check your spam folder, then write to admin@zym8.com with the email you registered with.
Make sure you are signed into iCloud on your iPhone and that Sign in with Apple is enabled for ZYM under Settings → Apple ID → Sign-In & Security → Sign in with Apple. If the problem persists, sign out and back into iCloud, then try again.
Verification emails come from a no-reply ZYM address and can land in spam or the “Promotions” tab. Tap “Resend verification email” in the login screen, or write to us if you keep missing it.
ZJ is the encouraging, habit-first coach. LC is the strict, execution-first coach. You can switch between them at any time from your profile.
Coach replies are processed asynchronously, usually within 10–60 seconds. If a reply hasn’t arrived after several minutes, send a follow-up message — that retries the request. If it keeps failing, please contact us.
No. The coach can only see the conversations you have with it directly, plus the profile information you provide during onboarding. Direct messages and group chats with friends are private.
With your permission, ZYM reads your daily step count from Apple Health and syncs it so your friends’ leaderboard updates. ZYM only reads step count — never heart rate, sleep, workouts, or any other HealthKit data — and never writes back to Apple Health.
Yes. Open the iOS Settings app, go to Privacy & Security → Health → ZYM and turn on the Steps category. Then return to ZYM and tap Sync inside the leaderboard.
Friends’ step counts update when they open the ZYM app and tap Sync. If a friend hasn’t opened the app recently, their leaderboard entry will be stale.
Open the user’s profile from any message thread or community post, then tap Report. Our team reviews reports within 24 hours and takes action when the behaviour violates our community guidelines.
Open the user’s profile and tap Block. After confirming, you will no longer see their messages or posts, and they will not be able to start a new conversation with you. Blocks are silent — the other user is not notified.
Please report it using the in-app Report button, then email admin@zym8.com with details so we can investigate quickly.
Free, Core and Plus differ in daily live calls, call length, coach messages, camera use on live calls, form analyses per day, how long your coach remembers, and how adaptive your training plan is. The current numbers are always on the plans screen in the app and at zym8.com/pricing.
Yes — every paid plan starts with 3 days free. You add a card at sign-up but nothing is charged until the trial ends. Cancel before it ends and you pay nothing. One trial per customer.
Open the plans screen — the plan pill on the Coach tab in the app, or Profile then View plans on the web — and choose a plan. Checkout happens on our website through Stripe. If you start in the iOS app you will be taken to your browser to finish; that is expected.
Usually one of these:
Open the billing portal from the plans screen — Manage or cancel — or email admin@zym8.com. Cancelling stops future renewals. You keep the paid features until the end of the period you already paid for, and then the account returns to the free plan. Nothing is deleted: your training history stays.
Through the billing portal, not by buying the other plan — and once you subscribe we stop offering you the purchase links, so the portal is the only route. Changes apply immediately either way, and Stripe prorates: moving up charges the difference for the rest of the period, moving down credits you for the time you had already paid for. Switching monthly to annual, or back, works the same way.
One thing to know: changing plans during your free trial ends the trial and starts billing straight away. If you want the full three days first, wait until the trial finishes before switching.
The 3-day trial exists so you can decide before paying, so charges are generally non-refundable and there is no pro-rata refund for cancelling part-way through a period. We do refund billing mistakes — charged after cancelling, charged twice, charged an amount different from the one shown at checkout, or a paid feature substantially unavailable for a long stretch. Email admin@zym8.com from your account address within 30 days of the charge, with the date and amount; we aim to reply within 5 business days. Approved refunds go back to the original card through Stripe, and your bank decides how quickly it appears.
Allowances free up on a rolling 24-hour basis, so you can wait, or move to a plan with a higher limit. Form analyses count both the clips you upload and any your coach kept during a live call. Reaching a limit is a limit, not a fault, and is not grounds for a refund.
Stripe emails a receipt for every charge and keeps your invoice history in the billing portal. We never see or store your card details — see the Privacy Policy.
No. Paid plans are sold on our website rather than as an in-app purchase, so they do not appear in your Apple subscriptions and Apple cannot cancel or refund them. Contact us instead.
You can delete your ZYM account from inside the iOS app. Open the Profile tab, scroll to the bottom, tap Delete account, then confirm. Your profile, posts, messages, and health data are removed from our servers. If you signed up with Sign in with Apple or Google, we also revoke the corresponding sign-in grant so the third party knows the connection is gone.
If you cannot reach this screen — for example because you have lost access to the account — email admin@zym8.com from the email address tied to the account and we will delete it for you.
We treat every bug report seriously. If something crashes, freezes, or behaves unexpectedly, please send us:
Send everything to admin@zym8.com. Thank you for helping us make ZYM better.
